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Troubleshooting Camera

Updated

Troubleshooting Your Camera Power Issues

If your camera won't turn on, don’t worry! This guide will help you troubleshoot the problem based on your situation and camera model.

Step 1: Identify the situation
Did the issue happen after using your camera underwater, or during other situations? Knowing this helps us provide the right advice.

Step 2: Know your camera model
Please have your camera’s model name ready (for example: XS, ONE X2, GO 3, etc.). This helps us tailor the solution specifically for your device.

If the issue happened after underwater use

  • For most models (such as XS, XA, ONE X2, ONE X, ONE RS, ONE R, Ace Pro 2, Ace Pro, Ace):
    Please open the USB cover and battery compartment and carefully check if there is any sign of water inside.
    • If you see water inside, we recommend sending your camera to our after-sales service center for inspection. You can start this process by typing or clicking “Request a Repair.”
    • If there is no water inside but your camera still won’t turn on, try placing your camera in a container of dry rice for about 24 hours to dry it out.
    • After drying, check if the camera powers on. If not, we suggest sending it for repair (“Request a Repair”) for further assistance.
  • For GO models (GO 3, GO 360, GO 2, GO):
    These models typically cannot turn on after underwater exposure but can be repaired. Please type or click “Request a Repair” to begin the repair process.

If the issue happened after other situations

  • For most models (XS, XA, ONE X2, ONE X, ONE RS, ONE R, Ace Pro 2, Ace Pro, Ace):
    First, please remove and reinsert the battery. Then, use a charger that fits the camera specifications to charge it for at least 10 minutes.
    • After charging, try turning on your camera. Pay attention to the LED indicator.
      • If your camera turns on, it likely just needed more battery power. Keep charging if it happens again.
      • If the LED flashes red, it means the battery is not recognized.
        • If you have another battery, please try charging with it to test.
        • If not, or if the problem persists, you may need to send the battery for inspection by typing “Request a Repair.”
  • If your camera still won’t turn on:
    Please remove both the memory card and battery, reconnect the power, and try turning it on again.
    • If it turns on now, there may be an issue with the memory card or battery:
      • Try backing up and formatting the memory card, or try another card.
      • Try reinserting or replacing the battery.
    • If it still cannot turn on, we recommend sending your camera and battery for inspection (“Request a Repair”).
  • For GO models (GO 3, GO 360, GO 2, GO):
    Please charge your camera for at least 10 minutes with the official data cable. Then, perform a soft reset or force reboot by following our official [Reset Guide](%How to reset GO 3).
    If the camera does not turn on after this, we recommend sending it back for testing through “Request a Repair.”

Need further help?

At any time, if you want to submit a repair request, you can visit our service page here: %Request a Repair

If you continue experiencing issues or need assistance, feel free to contact our support team. We’re here to help you get your camera working again!


 

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